FAQ & Contact Us
Learn about product selection, delivery services, replacement accessories, and after-sales support.
Which PRIMEDIC AED is suitable for my location?
Different locations have different requirements for portability, visual guidance, operating mode, and device management. Tell us about your location, intended users, and required quantity, and we will help you compare the myPAD and HeartSave Y series.
Do you provide local delivery, installation, and training in Hong Kong?
We support local delivery in Hong Kong and can arrange installation, user training, and after-sales consultation based on project requirements. Arrangements may vary by product, quantity, and service location, so please confirm with us before ordering.
How do I choose compatible batteries and electrode pads?
Batteries and electrode pads must be compatible with the specific AED model. Please check the device model and accessory information before ordering. If you are unsure, send us the model number or a photo of the device and we will help confirm compatibility.
What should I do if the AED shows a self-test alert or abnormal status?
Refer to the official user manual for the relevant model. Do not disassemble the AED or perform unverified settings. If the alert continues or the device cannot operate normally, stop using it and contact after-sales support.
How are returns and refunds handled?
Eligibility, request periods, and procedures are governed by the latest Refund Policy on our website. If an order has already shipped or includes opened consumables, please contact customer support before returning any item.
How can I get after-sales support?
Contact us through the online form, email e-support@primedic.com, or call +852 46138126. To help us respond efficiently, please provide the product model, order details, and photos showing the device status or issue.
Contact Us
If you cannot find the answer in our FAQ, send us a message using the form below.