Terms of service

Overview

Welcome to Primedic. These Terms of Service describe the rules that apply when you visit our website, use our online store, or purchase products and services from us. By accessing or using this website, you agree to these Terms of Service and our Privacy Policy at https://hk.primedic.com/policies/privacy-policy. If you do not agree, please do not use this website.

Section 1 - Access and Accounts

You confirm that you are legally able to use this website and purchase products in your jurisdiction. You are responsible for keeping your account information secure and for ensuring that all information you provide to us is accurate, complete, and up to date.

Section 2 - Our Products

We try to display product information, descriptions, and images accurately. Actual product appearance may vary depending on your device and settings. Product descriptions, availability, and specifications may be changed without prior notice.

Section 3 - Orders

When you place an order, you make an offer to purchase. We may accept, reject, change, or cancel an order where necessary, including where product information, price, availability, payment, or delivery details require correction. Returns and exchanges are handled according to our Refund Policy at https://hk.primedic.com/policies/refund-policy.

Section 4 - Pricing and Billing

Prices, discounts, taxes, shipping fees, duties, and other charges may change without prior notice. You agree to provide current and accurate purchase, billing, shipping, and payment information and to promptly update this information when needed.

Section 5 - Shipping and Delivery

Delivery times are estimates only. We are not responsible for delays caused by carriers, customs processing, incorrect customer information, or events outside our reasonable control. Risk of loss may pass to you when the product is delivered to the carrier or otherwise dispatched according to the order arrangement.

Section 6 - Intellectual Property

All trademarks, logos, text, images, product information, graphics, videos, audio, design, and other content on this website are owned by Primedic, its affiliates, licensors, or relevant third parties. You may not copy, reproduce, distribute, modify, or use our content without prior written permission, except as allowed by law.

Section 7 - Optional Tools

We may provide access to third-party tools or features. These tools are provided as available and at your own risk. We do not control third-party tools and are not responsible for losses arising from your use of them.

Section 8 - Third-Party Links

This website may contain links to third-party websites or services. We are not responsible for reviewing, controlling, or guaranteeing third-party content, products, services, policies, or practices. Your use of third-party websites is at your own risk.

Section 9 - Relationship with Shopify

Our store is powered by Shopify. However, any sale or purchase made through this store is between you and Primedic. Shopify is not responsible for products, services, transactions, claims, losses, or damages arising from your purchase from Primedic.

Section 10 - Privacy Policy

Personal information collected through this website is handled according to our Privacy Policy at https://hk.primedic.com/policies/privacy-policy. Because the store is hosted by Shopify, Shopify and service providers may process information as needed to provide and improve the service.

Section 11 - Feedback

If you send us ideas, suggestions, reviews, comments, or other feedback, you grant us the right to use, reproduce, publish, modify, and display that feedback for business purposes without obligation to compensate you. You are responsible for ensuring that your feedback does not infringe third-party rights or contain unlawful content.

Section 12 - Errors, Inaccuracies, and Omissions

Information on this website may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct errors, update information, or cancel orders at any time where information is inaccurate, including after an order has been submitted.

Section 13 - Prohibited Uses

You may not use this website for unlawful, harmful, fraudulent, abusive, infringing, misleading, or disruptive purposes. You may not upload malicious code, interfere with security features, scrape or misuse data, impersonate others, send spam, or violate applicable laws or third-party rights.

Section 14 - Termination

We may suspend or terminate your access to this website or our services if you violate these Terms of Service or if we reasonably consider it necessary to protect our business, customers, website, or legal rights. Terms that by their nature should survive termination will continue to apply.

Section 15 - Disclaimers

This website and the products and services offered through it are provided as available, except as expressly stated by us. To the fullest extent permitted by law, we disclaim warranties that the website will be uninterrupted, error-free, secure, or suitable for every purpose.

Section 16 - Limitation of Liability

To the fullest extent permitted by law, Primedic and its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for indirect, incidental, punitive, special, consequential, or similar damages arising from your use of the website, services, or products.

Section 17 - Indemnification

You agree to indemnify and hold harmless Primedic, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, damages, or expenses arising from your breach of these Terms of Service, violation of law, infringement of rights, or misuse of the website.

Section 18 - Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

Section 19 - Waiver; Entire Agreement

Our failure to enforce any right or provision does not constitute a waiver. These Terms of Service and any policies posted on this website constitute the entire agreement between you and us regarding use of the website and services.

Section 20 - Assignment

You may not assign or transfer your rights or obligations under these Terms of Service without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary for our business.

Section 21 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China

Section 22 - Headings

Headings are included for convenience only and do not affect the interpretation of these Terms of Service.

Section 23 - Changes to These Terms of Service

We may update, modify, or replace these Terms of Service from time to time by posting changes on this website. Your continued use of the website after changes are posted means that you accept the updated terms.

Section 24 - Contact Information

Questions about these Terms of Service should be sent to e-support@primedic.com.