This website is the official PRIMEDIC brand website and online store for the Hong Kong market, offering myPAD and HeartSave Y series AEDs with local delivery, installation, training and support in Hong Kong.
Shop the Hong Kong Official Online Store
Coming soon to Hong Kong
Exceptionally compact for everyday, in-car and outdoor carry, bringing an AED naturally into life on the move.
Top Choice for Home – myPAD Series
Home Healthcare Solutions:
Your Family's Heartbeat Guardian.
Portable and Ready to Protect Anytime
German-Made, Since 1973
34 Languages available
Long-lasting Design, Built for Reliability
Universally Recommended - Y Series
Built for Large Spaces, Simple to Use, Supports Rapid Rescue.
Fast Emergency Response, 6-Second Ready
4.3" Color Screen, Smart HD Interface
Remote Precision Control
“OK/X” Status on Screen & Auto Low Battery Alert
The screen intuitively displays device status with “OK/X,” and automatically triggers a low battery alert, allowing quick monitoring during maintenance.
Child/Adult Mode – One-Button Quick Switch
The equipped child/adult mode can be switched by operating a button to adapt the energy output to different ages.
Language Switching
Supports up to 4 languages, ensuring seamless emergency communication.
Auto-Charges When Opened
{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"The charging mode starts as soon as the cover is opened, effectively shortening the waiting time during discharge"}]}]}Protecting Lives During the Critical Golden Minutes
Protecting Lives During the Critical Golden Minutes
Compliant with Professional Resuscitation Standards
All-in-One Purchase, Convenient and Hassle-Free
Setting Standards with Certifications, Building Reputation with Honors.
Learn about product selection, delivery services, replacement accessories, and after-sales support.
Our customer support hours are Monday to Friday, 8:00-20:30.
Different locations have different requirements for portability, visual guidance, operating mode, and device management. Tell us about your location, intended users, and required quantity, and we will help you compare the myPAD and HeartSave Y series.
We support local delivery in Hong Kong and can arrange installation, user training, and after-sales consultation based on project requirements. Arrangements may vary by product, quantity, and service location, so please confirm with us before ordering.
Batteries and electrode pads must be compatible with the specific AED model. Please check the device model and accessory information before ordering. If you are unsure, send us the model number or a photo of the device and we will help confirm compatibility.
Refer to the official user manual for the relevant model. Do not disassemble the AED or perform unverified settings. If the alert continues or the device cannot operate normally, stop using it and contact after-sales support.
Eligibility, request periods, and procedures are governed by the latest Refund Policy on our website. If an order has already shipped or includes opened consumables, please contact customer support before returning any item.
Contact us through the online form, email e-support@primedic.com, or call +852 46138126. To help us respond efficiently, please provide the product model, order details, and photos showing the device status or issue.
