Warranty Statement

This page explains the after-sales support and warranty arrangements for orders placed through hk.primedic.com. After-sales service, returns, exchanges, and warranty requests for orders from this website are handled by PRIMEDIC (JIANGSU) MEDICAL SCIENCE AND TECHNOLOGY COMPANY LIMITED.

PRIMEDIC is the product brand. References to PRIMEDIC / Metrax GmbH relate only to brand history, product technology, and manufacturing background, and do not indicate the current store operator, payment entity, or warranty-responsible party for this website.

1. Scope

This warranty statement applies to PRIMEDIC products purchased through hk.primedic.com. The exact coverage is subject to the relevant product page, order details, quotation, invoice, or any separate written agreement.

2. Main unit warranty

Unless otherwise stated on the product page or order documents, the AED main unit generally carries a 5-year warranty from the order date. If a specific model, project, or commercial arrangement has separate written terms, those terms will prevail.

3. Consumables and accessories

Electrode pads, batteries, emergency kits, and other consumables or accessories may have different service cycles. Their validity period, applicable conditions, and warranty coverage are subject to the actual product description, packaging labels, and order documents.

4. Exclusions

The warranty generally does not cover damage caused by misuse, dropping, water exposure, incorrect installation, unauthorized repair, improper storage, natural expiry of consumables, or other issues not arising from product quality itself.

5. How to request support

If you need after-sales support, please provide your order number, product model, issue description, and any relevant photos or videos so we can arrange the next steps.

Email: e-support@primedic.com
Phone: +852 46138126

6. Additional note

If the product page, order documents, quotation, or written agreement contains separate warranty terms, those terms will prevail.